Return Policy

RETURNS: Product can be returned within 28 days of receipt and must include the original tax invoice. All items must also be in original saleable condition with all labels/tags attached.

Online Returns Policy CHANGE OF MIND, REFUNDS AND EXCHANGES If you are not completely happy with your purchase, we will happily exchange or refund any full or promotional price item(s) within 28 days from the date of purchase, or receipt date of delivery by post. All items eligible for return must be in original, saleable condition, with all labels and tags attached. For hygiene reasons and your protection, we do not offer exchanges or refunds on earrings Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns. Customer contact details (order number, first name, surname) are required for any refunds or exchanges to be processed. All refunds will be credited to their original method of payment. If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card. Item(s) must be returned by post SALE items are eligible for an exchange only under the terms stated above. FAULTY ITEMS If your item(s) is faulty, we will happily refund or exchange with proof of purchase or exchange at the current online value in the absence of proof of purchase. RETURNING BY POST If your item is found to be faulty, we will cover the postage cost. If you have just changed your mind, we are happy for you to return your item, however, you will need to cover the postage cost yourself. Please contact our Customer Service team to arrange your exchange or refund. Monday - Friday: 9am to 5pm Customer Service: 1585 663 0075 Email: